Terms & Conditions
These Terms & Conditions explain how customers may use Smarapop Market, place orders, make payments, contact support and understand the rules that apply to purchases made through our website.
Welcome to Smarapop Market.
These Terms & Conditions apply to your use of the Smarapop Market website and to purchases made through our online store. By browsing the website, creating an account, placing an order or contacting us about a product, you agree to use the website in accordance with these terms.
In these terms, “Smarapop Market”, “we”, “us” and “our” refer to the online store operating under the name Smarapop Market. “Customer”, “you” and “your” refer to any person who visits the website, places an order or communicates with us.
These terms are designed to be clear and customer-friendly. They do not limit any mandatory consumer rights that apply to you under the laws of your country of residence.
Using our website responsibly.
You may use our website for personal, lawful and non-commercial shopping purposes. You agree not to misuse the website, interfere with its security, copy content without permission, attempt unauthorised access, place fraudulent orders or use automated tools in a way that damages or overloads the website.
We may update, suspend, improve or remove parts of the website at any time to maintain performance, security, product accuracy and customer experience.
How purchases are made.
Product pages are intended to provide useful information such as descriptions, prices, images and availability. We do our best to keep information accurate, but minor differences in colour, packaging, dimensions or presentation may occur depending on device screens, suppliers and product updates.
Order process
- You select the product and add it to your cart.
- You provide billing, delivery and contact details.
- You choose the available delivery and payment method.
- You confirm the order and receive an order confirmation by email where applicable.
An order may be refused, cancelled or delayed if payment is not authorised, stock is unavailable, information is incomplete, an error occurred in pricing or product data, or we reasonably suspect fraudulent or abusive activity.
Pricing and payment
Prices are displayed on the website and may change from time to time. Any delivery charges, taxes or additional costs shown during checkout form part of the total order value. Payment must be completed through the available payment methods before the order is processed, unless another payment method is clearly offered.
Shipping and delivery information.
Delivery options, estimated delivery times and shipping costs may vary depending on the product, destination and shipping provider. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated.
Customers are responsible for providing complete and accurate delivery details. If an order cannot be delivered because the address is incorrect, incomplete or unavailable, additional shipping costs may apply.
Risk in the goods normally passes to the customer when the order is delivered to the delivery address or collected by the customer, subject to any mandatory consumer protection rules that apply.
Your return rights and our process.
Customers may have a statutory right to withdraw from eligible online purchases within 14 days. This right allows eligible consumers to cancel a distance purchase without giving a reason, subject to legal exceptions.
To request a cancellation, return or refund, contact us through the contact page or WhatsApp and include your order number, the email used at checkout and a short description of your request.
Refund method
Refunds are normally made to the original payment method unless another method is agreed and does not create additional fees for you. We may wait until we receive the goods back or receive evidence that the goods have been sent back, where permitted by law.
Faulty, damaged or incorrect items.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number, photos where relevant and a description of the problem. We will review the issue and guide you through the appropriate solution, which may include repair, replacement, refund or another remedy required by applicable consumer law.
Nothing in these terms removes rights that customers may have under mandatory consumer law, including rights relating to faulty goods, goods that do not match their description or goods that do not work as expected.
Customer accounts and website content.
If account registration is available, you are responsible for keeping your login details secure and for activity under your account. You should contact us immediately if you believe your account has been accessed without permission.
If you submit a review, message, enquiry or other content, you agree that it must be honest, lawful and not abusive, misleading, defamatory, spam-related or infringing the rights of another person.
Website performance and limitations.
We aim to keep the website available, secure and accurate. However, we cannot guarantee that the website will always be uninterrupted, error-free or available at all times. Maintenance, updates, technical problems or external service providers may affect availability.
We are not responsible for losses caused by events outside our reasonable control. Nothing in these terms excludes or limits liability where it would be unlawful to do so.
How personal information is handled.
We process personal information in accordance with our Privacy Policy. Please read the Privacy Policy to understand what information we collect, why we use it, how long we keep it and what rights you may have.
Questions about these terms?
If you have any questions about these Terms & Conditions, your order or your customer rights, please contact Smarapop Market.
- Website: https://test3.tircacoin.com/
- WhatsApp: +49 155 69066817
- Returns address: 76879 Hochstadt, Kirchgasse 10
Terms & Conditions FAQ
Do these terms affect my consumer rights?
No. These terms do not remove or limit mandatory consumer rights that apply by law.
Can Smarapop Market cancel an order?
An order may be cancelled or delayed if payment fails, stock is unavailable, customer details are incomplete, a pricing error occurs or fraudulent activity is suspected.
How do I contact support?
You can contact Smarapop Market through the contact page or on WhatsApp at +49 155 69066817.
Need help with an order?
Contact our support team with your order number and a short explanation of your request.
Contact on WhatsApp