Welcome to Velvet Muse. These Terms & Conditions govern your use of our website, your interaction with our brand, and the purchase of products offered through our online store. By accessing this website or placing an order, you agree to be bound by the terms set out below. Velvet Muse is a fashion design and creator brand, and the products sold through this website represent original creations developed under the Velvet Muse identity.
We want every interaction with Velvet Muse to feel refined, transparent, and secure. These Terms & Conditions are designed to define the legal relationship between the website and its users, including browsing visitors, customers, account holders, and anyone engaging with our products, content, or services.
By continuing to use the website, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part of them, you should discontinue use of the website and refrain from placing orders.
Velvet Muse is not presented merely as a resale platform. The brand operates as a fashion design creator, and the pieces displayed on the website reflect the creative direction, styling vision, and curated commercial identity of Velvet Muse.
This means that all branding elements, product presentation, written copy, creative visuals, and design language belong to the protected identity of the business and must be treated accordingly by anyone using or interacting with the site.
In these Terms & Conditions, “Velvet Muse”, “we”, “our”, or “us” refers to the business operating this website and offering products for sale under the Velvet Muse brand. “Website” refers to the online store and any associated pages, content, media, product listings, communication forms, or digital services connected to it. “User”, “you”, or “customer” refers to any person who accesses, browses, registers on, or purchases from the website.
“Products” refers to all garments, collections, items, accessories, or related offerings available through the website. “Order” refers to a purchase request submitted by the customer through the checkout process and accepted according to availability, verification, and applicable business rules.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. You must not misuse the website by knowingly introducing malicious code, attempting unauthorized access, interfering with the platform’s security, scraping protected content, or using the website in any fraudulent or abusive way.
We reserve the right to suspend, restrict, or block access to the website or specific functions where misuse, abuse, suspicious activity, technical threat, or violation of these Terms & Conditions is detected or reasonably suspected.
By using this website and placing an order, you confirm that the information you provide is accurate, complete, and current. You are responsible for ensuring that your billing information, shipping address, contact details, and any other data submitted during checkout are correct.
Velvet Muse will not be responsible for delivery failures, delays, communication issues, or administrative errors resulting from inaccurate, incomplete, or outdated customer information. Where an order must be amended due to incorrect details supplied by the customer, additional costs or delays may apply.
We make every effort to ensure that all products are described as accurately as possible. This includes product names, visual presentation, colours, styling references, materials, sizing details, and availability information. However, slight variations may occur due to factors such as device display settings, photography lighting, editing, production refinement, supplier variation, or normal garment finishing differences.
All products are subject to availability. The presence of a product on the website does not guarantee that it is available for immediate dispatch or continued sale. Velvet Muse reserves the right to modify, discontinue, withdraw, restock, relaunch, or update products, collections, and product descriptions without prior notice.
Velvet Muse positions itself as a fashion design and creator brand. This means that products offered on the website may be part of original in-house design direction, branded creative development, limited production concepts, or curated fashion outputs associated directly with the Velvet Muse brand identity.
Customers acknowledge that the brand presentation, garment concept, visual identity, copywriting, styling, campaign imagery, and creative display of products form part of the value and protected identity of the brand. Purchasing a product does not transfer any intellectual property rights, design rights, brand ownership, or reproduction rights.
When you place an order through the website, you are submitting a request to purchase the selected product or products. Receipt of an automated order confirmation email does not necessarily mean that the order has been finally accepted. Velvet Muse reserves the right to review orders before acceptance, including verification of payment, stock availability, fraud screening, shipping feasibility, pricing accuracy, and other relevant operational checks.
We may refuse, cancel, or limit any order at our discretion, including where products are unavailable, payment cannot be authorized, fraud or unauthorized activity is suspected, an item is incorrectly priced, delivery restrictions apply, or an order appears to have been placed in breach of these terms.
All prices displayed on the website are listed in the currency indicated on the site and may be subject to change without notice. While we take care to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price due to typographical error, technical issue, or system malfunction, Velvet Muse reserves the right to cancel or refuse any order placed for that product, even if the order has been submitted.
Payment must be completed using the methods available at checkout. Orders will not be processed for dispatch until payment authorization has been successfully completed. The customer is responsible for any charges imposed by their card issuer, bank, or payment provider.
Delivery timelines shown on the website, in product pages, or in customer communications are estimates only unless expressly stated otherwise. Velvet Muse will make reasonable efforts to dispatch and deliver orders within expected timeframes, but cannot guarantee exact delivery dates where delays arise from couriers, customs procedures, force majeure events, public holidays, seasonal demand, address verification issues, or events outside our reasonable control.
Risk in the products passes to the customer upon delivery to the address provided during checkout. Ownership of the products passes only once full payment has been received and the order has been completed according to the applicable commercial process.
Any return, refund, exchange, store credit, or cancellation request will be handled in accordance with the Return & Refund Policy published on the website, where applicable. Customers are responsible for reviewing that policy before placing an order. Eligibility for return or refund may depend on the condition of the product, the return window, hygiene considerations, customization status, promotional conditions, and compliance with our return instructions.
Velvet Muse reserves the right to refuse a return or refund where the product shows signs of wear, damage, alteration, misuse, odour, staining, missing tags, incomplete packaging, or any condition inconsistent with a returnable item.
All content on this website is owned by or licensed to Velvet Muse unless otherwise stated. This includes, without limitation, logos, brand names, design direction, layouts, visual identity, campaign images, product photography, written descriptions, styling concepts, graphics, code structure, and other creative or commercial materials appearing on the website.
No content from the website may be copied, reproduced, distributed, republished, downloaded, displayed, modified, adapted, sold, or otherwise exploited for commercial or public use without prior written permission from Velvet Muse. Unauthorized use of our content or brand identity may result in legal action.
Product images, editorial visuals, campaign assets, and website graphics are intended to represent the style, fit, and visual direction of Velvet Muse as accurately as possible. However, colour tones, textures, reflections, garment drape, and finishes may appear differently depending on screen type, monitor calibration, lighting environment, mobile display quality, and natural material variation.
Customers acknowledge that visual presentation may carry an editorial or artistic dimension and should be considered alongside product descriptions, specifications, and sizing information rather than as an exact technical measurement reference.
To the fullest extent permitted by law, Velvet Muse shall not be liable for any indirect, incidental, special, consequential, or economic losses arising out of or in connection with the use of the website, the inability to use the website, delays, order refusal, content inaccuracies, or the purchase and use of any product.
Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded under applicable law. Where liability is permitted to be limited, our maximum liability in relation to any order shall not exceed the amount actually paid by the customer for the relevant product or order.
The website may make use of third-party tools, payment gateways, plugins, integrations, embedded content, delivery systems, analytics providers, or external links. Velvet Muse is not responsible for the content, policies, availability, or business practices of third-party sites or services. Your use of any third-party platform remains subject to that provider’s own terms and policies.
Your use of the website is also subject to our Privacy Policy, which explains how personal information is collected, stored, and used. By using the website or placing an order, you also acknowledge the terms of that policy to the extent applicable.
Velvet Muse reserves the right to modify, update, revise, or replace these Terms & Conditions at any time. Any updated version will become effective from the moment it is published on the website unless otherwise stated. Customers are encouraged to review this page periodically in order to remain informed of any changes.
These Terms & Conditions shall be interpreted in accordance with the applicable legal framework governing the operation of the business and the sale of goods through the website. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions regarding these Terms & Conditions, your order, your rights as a customer, or any legal matter relating to the website, you may contact Velvet Muse through the contact details, form, or support channels provided on the website.
No account yet?
Create an Account
